Wipro Technologies..... Administrator - TIS Service Desk for Freshers at Chennai

Wipro

Company      Wipro Technologies
Website        www.wipro.com
Eligibility       Any degree
Experience     Freshers
Location         Chennai
Job Role        Administrator - TIS Service Desk



JOB SUMMARY:
Company Profile:

Wipro Limited is an Indian multinational information technology (IT) consulting and outsourcing service company located in Bangalore, Karnataka in India. As of March 2013, the company has 145,000 employees serving over 900 clients with a presence in 57 countries. Wipro is the third largest IT services company in India. Its subsidiary, Wipro Enterprises Ltd., offers consumer care, lighting, healthcare, and infrastructure engineering.

Job Description:
1. Single point of contact primarily for US customer and across the globe
2. Experience in handling Internet related and operating system issues.
3. Knowledge in troubleshooting VPN/Wi-Fi/LAN will be an added advantage
4. Experience in Windows XP/Windows 7 & ie8? Responsible in handling incoming 5. 6. Calls/Emails/Chats/Web? Exposure to 24 x 7 support.
7. Gather basic facts and follow escalation procedures for issues.
8. Good problem solving and analytical skills.
9. Good communication skills.
10. Exposure in ITIL Framework
11. 100% adherence in logging of Incidents/Request/Problem tickets
Candidate Profile:
1. Candidate should possess any degree from a recognised university.
2. Excellent in communication as would be responsible for handling calls across the globe
3. Good in Windows domain. Handling end user challenges and
4. . Providing tech. support by helping them to connect from their homes via VPN
5. Knowledge on UNIX or MAC is an added advantage

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