Ericsson Hiring BE/BTech Freshers as Customer Support Executives @ Bangalore

Company       Ericsson

Website          www.ericsson.com

Eligibility        B.E/B.Tech

Experience     Freshers

Location         Bangalore

Job Role         Support Engineer-Customer Support

JOB SUMMARY:

Company profile :

Ericsson is one of Sweden's largest companies, is a provider of telecommunication and related services, covering a range of technologies,data communication systems, and including especially mobile networks. Ericsson is currently the world's largest mobile telecommunications equipment vendor with a market share of 35%.Directly and through subsidiaries, Ericsson also has a major role in mobile devices and cable TV and IPTV systems. Ericsson was also the inventor of Bluetooth.Since the mid-1990s, Ericsson's extensive presence in Stockholm has helped transform the city into one of Europe's hubs of information technology (IT) research.

Job Description:

Responsibilities:
1. Customer Issue handling
2. Handling of proactive support
3. Software Update Management (SUM) handling
4. Knowledge Management Tool (KCS) Coaching
5. Remote Service Gateway (RSG) Coaching

Candidate Profile:

Qualifications:
1. Negotiation & Argumentation skills
2. Administrative Skills
3. Planning & Organizing skills
4. Problem solving & strategic thinking
5. Presentation & communication skills
6. Software support
7. Network level competence
8. Delivering Results & Meeting Customer Expectations
9. Analyzing
10. Presenting & Communicating Information
11. Applying Expertise & Technology
12. Planning & organizing
13. Working with People

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